Delete your data

How to delete your Hilo account and data, and what happens next.

Last updated: October 18, 2026 · Español

How to delete your account and data

Inside Hilo: Settings › Your data. There you can download a copy of everything and, if you own the studio, delete your workspace: it's scheduled for 7 days later (you can cancel) and then everything is deleted. You can also write to camilo@snc-designs.com from your account's email with the subject "Delete my data"; we confirm it's you and do it.

What gets deleted

Your profile, your workspace and all its content (clients, projects, messages, documents, files, contracts, what Kai remembers and its logs), trusted devices and channel connections. Before that, if you want, we send you an export of your data.

Timing

We delete it within 30 days of your request. Backups roll over within up to 30 more days. We only keep what the law requires (e.g. billing) for the required time.

WhatsApp data

If you connected your WhatsApp Business: disconnecting it in Hilo stops Hilo from receiving messages and deletes the stored access. To also delete the messages Hilo already received, request deletion as described above.

If you are a client of a studio that uses Hilo

Your data is managed by the studio. In Settings › Your data you can download it and ask for it to be deleted (we notify the studio), or write to camilo@snc-designs.com and we will coordinate it.