Terms of service

The rules for using Hilo, in plain words.

Last updated: October 18, 2026 · Español

1. The service

Hilo is a tool for freelancers and creative studios: a project portal for their clients, chat, documents, contracts, a conversation Inbox and Kai, an AI assistant. It is provided by Camilo Gómez (Colombia), operating as SNC Designs. By creating an account or using Hilo you accept these terms and the Privacy Policy.

2. Your account

• You must be at least 18 and use Hilo for professional purposes.
• You are responsible for what happens in your account and workspace, for the people you invite (team and clients) and for keeping access to your email secure.
• Tell us right away if you suspect unauthorized access.

3. Plans, trial and payments

• There is a Free plan with limits and paid plans (Pro and Studio) at the prices published on get-hilo.app.
• When you sign up you may get a Pro trial without a card; when it ends you stay on Free unless you choose a paid plan.
• Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. You can cancel anytime and keep the plan until the end of the paid period. Unless the law says otherwise, we don't refund partial periods.
• If we change prices, we will notify you at least 30 days in advance.

4. Your content

• Everything you, your team and your clients upload to Hilo is yours.
• You give us permission only to host, process and display it in order to provide the service (including letting Kai read it inside your workspace).
• You are responsible for having the right to use that content and for complying with data protection law towards your clients; for their data you are the controller and Hilo the processor.

5. Kai and artificial intelligence

Kai suggests plans, summaries, drafts and replies. Review them before using them: they can be wrong. On the topics you decide (price, scope, deadlines, complaints, legal matters) Kai does not reply on its own. You are responsible for what you send to your clients, even if Kai drafted it.

6. Acceptable use

Don't use Hilo for: illegal activities; spam or unsolicited bulk messages; content that infringes third-party rights; harassment or deception; trying to access data from other workspaces; or overloading, copying or reverse-engineering the service. If you connect WhatsApp, you must also comply with Meta's and WhatsApp Business policies.

7. Availability

We work to keep Hilo always available, but the service is provided "as is", without a guarantee of uninterrupted operation. We will maintain and improve it, and may change or remove features, giving you reasonable notice when they affect you.

8. Termination

You can close your account anytime. We may suspend or close accounts that breach these terms or put the service or other users at risk, notifying you when possible. Before closing an account we give you the chance to export your data, except in serious cases.

9. Liability

To the extent permitted by law, Hilo is not liable for indirect damages or loss of revenue or opportunities. Our total liability to you is limited to what you paid for Hilo in the 12 months before the event. Nothing here limits rights that consumer law guarantees you.

10. Changes to these terms

If we change them in a meaningful way we will notify you by email or inside Hilo at least 15 days in advance. If you keep using Hilo afterwards, you accept the new terms.

11. Law and contact

These terms are governed by the laws of Colombia. Write to camilo@snc-designs.com with any question or complaint; we will try to resolve it in good faith before going to court.